Return policy

At Relvo, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we’re here to help.

Eligibility for Returns

Products must be returned within 30 days of purchase.
Items must be unopened, unused, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

Opened or used products.
Items marked as final sale or clearance.

How to Initiate a Return

Contact Us:
Email our support team at returns@relvo.com with your order number and reason for return.
Approval Process:
Once your return is approved, we will provide you with a return authorization number and instructions for shipping.
Ship Your Return:
Send the item(s) back to us using the provided instructions. Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

Approved refunds will be processed to your original payment method within 7-10 business days after we receive the returned item.
Shipping fees are non-refundable, except in cases where we made an error or the item was defective.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at zynrelvo@outlook.com with photos of the issue. We will replace the item or issue a refund at no additional cost to you.